When you live in a managed development, the small things matter; clean stairs, safe communal areas, and repairs dealt with before they turn into bigger (and more expensive) jobs. That’s why we put a real focus on regular, in-person site visits.

Our property team visit every development we manage at least seven times a year. That number of in-person visits is unusual in the industry, but we’ve found it’s one of the best ways to spot issues early, keep an eye on contractor standards, and plan proactive maintenance.

We spoke to Kevin Haddow, Senior Development Inspector, about what a good site visit looks like, what his team check, how visit reports are shared with homeowners, and how this supports well-run managed developments across Scotland.

A significant sinkhole unexpectedly opened on communal land at a factored development we manage in Edinburgh. This created an urgent situation that required immediate action, expert coordination and careful communication with more than 200 homeowners. The collapse was caused by a failure within a historic underground watercourse, leading to unstable ground, property damage and understandable concern for the residents. Our team led the full investigation, stabilisation and long-term repair of the site, working closely with engineers, the local authority and residents.

Switching property management company in Scotland is a big decision. Whether you’re unhappy with your current service or just reviewing your options, asking the right questions can save you time, money and stress.

All property management companies in Scotland are required by law to be registered, so before you contact any factor, make sure they are on the Scottish Property Factor Register. We have pulled together a list of essential questions that will help you find a property management company that will put you and your property first.

We were absolutely delighted to win Managing Agent of the Year (5,001+ units) at The Property Institute (TPI) Scotland Awards 2026.

At Charles White Limited, we are here to make your life easier and are committed to making a positive difference in the lives of our clients, team members and communities. Our Edinburgh based team provides exceptional property management across Scotland and this external recognition from TPI is a fantastic endorsement of the care, dedication and high standards our whole team brings to everything we do.

Picking the right property factor in Scotland is a big decision. With shared maintenance, detailed legislation and the need for clear, dependable management, it’s important to work with a factor you can rely on.

Charles White Ltd has been working in property across Scotland since 1840. We’re a well-known, established name in residential property management, offering a service built on experience, transparency and full compliance with Scottish regulations.