Charles White Limited named Managing Agent of the Year (5,001+ units), The Property Institute Scotland Awards 2026
Award-winning property management in Scotland.
Charles White named Managing Agent of the Year (5,001+ units), The Property Institute Scotland Awards 2026
We were absolutely delighted to win Managing Agent of the Year (5,001+ units) at The Property Institute (TPI) Scotland Awards 2026.
At Charles White Limited, we are here to make your life easier and are committed to making a positive difference in the lives of our clients, team members and communities. Our Edinburgh based team provides exceptional property management across Scotland and this external recognition from TPI is a fantastic endorsement of the care, dedication and high standards our whole team brings to everything we do.
Katie Backler MTPI, Managing Director, said:
“I’m delighted that Charles White won the award for Managing Agent of the Year (5001+ units). I’m so proud of the team and what we have achieved - this is a collective award reflecting all aspects of our service which every single person on our team contributes to. Based in Edinburgh and operating throughout Scotland, we seek to deliver a values-driven, client-focused property management service built on strong relationships, transparency and excellence.”
The fantastic work our team does
When judging the award, TPI took into consideration information about our approach to property management. They looked at:
Customer satisfaction shown through our excellent Trustpilot reviews we are rated excellent, with 4.3 stars from 436 verified homeowner reviews.
Service documentation – our Written Statement of Services/Development Schedules and informative site inspection reports.
Transparent financial controls.
Our in house out-of-hours emergency service staffed inhouse by the senior team available to our homeowners across Scotland.
Responsive and effective insurance claims handling.
Collaborative team approach – our 4 teams of specialists (CRMs, DIs, Accounts Team and Admin team) working together on developments.
Regular site visits – higher than industry norm.
Our regular communication with homeowners, keeping them informed.
What the judges said:
TPI said: “This award recognises managing agents who demonstrate exceptional service delivery, operational excellence and client-focused management practices within the residential property sector. The award celebrates firms that combine strong core values with innovative solutions to current industry challenges, while maintaining transparent communication with both clients and tenants.”
Companies were judged on:
Strategic vision and operational excellence
Client-focused service and resident experience
Industry leadership and challenge resolution
Communication excellence and transparency
About the TPI Scotland Awards
The TPI Scotland Awards celebrates excellence in the Scottish residential property sector with a focus on recognising outstanding performance and a commitment to professional standards. Professionals from across the sector enjoyed a three-course dinner, dancing an awards ceremony at Radisson Blu Glasgow.
About Charles White Limited
Based in Edinburgh and working across Scotland, Charles White Limited is one of Scotland’s oldest and most respected property management companies. We have been working in property across Scotland since 1840 and are a well-known, established name in residential property management. We offer an award-winning service built on experience, transparency and full compliance with Scottish regulations. From everyday tasks such as grounds maintenance to the full management of complex residential developments, we take a proactive, people-focused approach. We work hard to ensure our clients always feel informed through regular, clear communication and our commitment to transparent financial management.