Award winning property factoring in Scotland
Putting you and your property first.
Proud to be named Managing Agent of the Year (5,001+ units) at The Scotland Awards 2026.
If you’re looking for a trusted and experienced property factor with a fresh approach to factoring in Scotland, you’re in the right place. We are a leading property factor in Scotland, supporting homeowners across Edinburgh, Livingston, Falkirk, Linlithgow, Stirling, Perth, Kirkcaldy, Dundee, Broughty Ferry, Scottish Borders and surrounding areas.
What does a property factor do?
At its core, a property factor’s role is about managing communally owned areas for homeowners. This includes arranging repairs, maintaining communal areas and managing finances. To do this well, our team take the time to get to know the people behind the property. This helps us provide a personal service which ensures you and your neighbours are proud to live in your development.
Our property management services - making your surroundings shine
Helping homeowners who have a collective responsibility for maintaining their buildings and surrounding areas is at the heart of what we do. As a registered property factor, we deliver a full range of property factoring services:
Meeting with homeowners
Grounds and building maintenance and repairs
Communal cleaning and upkeep
Financial management and budgeting
Block insurance coordination
24/7 emergency support
Spending your money wisely on maintenance helps maximise property values and ensures you have a place you love coming home to.
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I have owned a flat in Edinburgh for over 10yrs and during that time I’ve worked with Charles White I have always found them to offer a friendly and professional service. They have always responded and acted swiftly to any of my concerns and issues. As a flat owner I have had experience of working with several Management Companies and this company is by far the most efficient one I’ve come across.
— Edinburgh homeowner review
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Why choose Charles White? It’s a joint effort built on shared values
Trust and communication are essential when you’re paying for a factor. Looking after where you live is a big responsibility and one we’ll never take for granted.
When you need something sorted, our role is to do it quickly and professionally. You’ll get to speak to one of our team face-to-face when you need to, so they can hear about any issues first-hand.
Your property matters, and you’ll always receive a transparent, cost effective and personal service designed to add value.
Frequently asked questions
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A property factor is a professional managing agent who to looks after the shared or common areas of a residential building or development in Scotland. These shared spaces can include stairwells, roofs, lifts, gardens, parking areas, landscaped grounds, and other communal parts owned jointly by homeowners. The factor’s job is to make sure these spaces are well-maintained, safe, and meet all legal requirements.
In Scotland, property factoring is regulated by the Scottish Government and factors play an important role, acting on behalf of all homeowners. The factor is responsible for taking care of day‑to‑day administration, organising maintenance and repairs, and managing the financial side of looking after communal property.
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A property factor takes care of all the day‑to‑day management and upkeep of the shared areas in a building or development. Their role is to make life easier for homeowners by organising the maintenance, repairs, and general running of any communal spaces.
In practical terms, a property factor will arrange routine jobs like stair cleaning, gardening, lift servicing, and grounds maintenance. They’ll also handle repairs, whether that’s fixing a leaky roof, dealing with a broken light, or coordinating emergency call‑outs when something urgent happens.
On top of the physical upkeep, a factor manages the financial side of things too. They issue invoices, collect payments from owners, prepare budgets, and pay contractors, helping everything run smoothly and transparently. In many cases, they also look after the building’s insurance policy where a shared policy is required.
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A property factor is there to take the hassle out of managing the shared parts of your building or development. When multiple homeowners share responsibility for things like roofs, stairwells, lifts, gardens, or parking areas, it can be difficult to coordinate repairs, agree on costs, and make sure everything is done properly. A property factor handles all of that on your behalf.
They arrange routine maintenance, deal with repairs, organise emergency call‑outs when something urgent happens, and manage the financial side. of keeping communal areas in good condition. They also make sure the development meets legal requirements and that owners are kept informed and treated fairly.
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If your current property factor isn’t giving you the service, support or value you expect, homeowners in Scotland can appoint a new factor. It is important to take time to compare other managing agents and understand what each offers. Asking the right questions can help you choose a factor who’s transparent, reliable and a good fit for your development.
At Charles White Limited, we’re here to make the process plain sailing and can guide you through the process. From reviewing your Title Deeds to helping you liaise with fellow homeowners, we aim to make the whole process simple and stress‑free so you can enjoy better service, clearer communication and an award-winning factor you can rely on.
Find out more
We manage developments across Scotland including properties across Edinburgh, Falkirk, Linlithgow, Stirling, Perth, Kirkcaldy, Dundee, Broughty Ferry, Scottish Borders and surrounding areas If you would like to know more about how we can help, we’d be happy to chat.
Are you ready to take the first step and change property factor?
Get your questions answered.