Our approach

Here to make your life easier

When you want a factoring company that takes its responsibilities seriously, you can relax knowing you’ll be well looked after by Charles White.

Whether it’s routine maintenance or getting things fixed quickly and professionally first time, you’ll benefit from having a dynamic partner that never settles for the status quo.

●      Continual improvement of our services through feedback and reflection
●      Developing our team’s qualities and skills to ensure your satisfaction
●      Putting your needs and concerns first rather than acting out of self-interest
●      Working hard to be cost-effective on your behalf

Our service starts with a simple question: how can we help?

Illustration of two people working together at a table; one is holding a sheet of paper, the other a mug.

It’s a two-way street

Our relationships with homeowners and residents’ committees foster a feeling of partnership. Whenever possible, you’ll get a face-to-face visit so you can share any issues first-hand.

Your priorities and desired outcomes are ours too - there’s no “them and us”.

● A development you’re proud to call home

● A quick response and resolution to any issues

● Clear and regular communication so everyone’s pulling in the
same direction

It’s property factoring without the drama.

A woman with dark hair and glasses working at a computer in the Charles White Edinburgh office, wearing a grey vest and a headset, with colleagues working in the background.

Your time is precious, so we won’t waste it

When you contact us, you’ll get the right answer quickly. Every development has a dedicated team of four Charles White employees looking after it, so you can speak to the best person for your query.

When our Edinburgh office has closed for the day and you have a matter requiring urgent attention, you can still talk to a senior staff member via our 24-hour emergency helpline. The My Charles White portal gives you round-the-clock access for times when you don’t need to chat with our team. It allows you to make payments, report issues and check your account.