Meet your team
How can we help you?
Whether you want to tell us about something that needs fixed, have a query on your invoice or an out-of-hours emergency, our experienced team is here for you.
At Charles White, we look after our team so they can look after you. We take training, mentoring and team wellbeing seriously.
Our senior leadership team has almost a combined 100 years of experience in factoring representing Charles White. This knowledge makes us experts in what we do so we can give you the best service possible.
Each team member has specialist skills and they work together to bring you excellent service. They have regular weekly meetings and catch-ups so they all have an up-to-date picture of what’s happening at your development. Here’s an overview of our expertise and responsibilities.
Client Relationship Managers
The key point of contact who prioritise establishing a good working relationship with clients
Respond to calls and emails
Visit clients on site
Carry out site visits
Attend/chair AGMs
Provide updates via letter/client portal depending on client preference
Development Inspectors
Carry out regular site visits to check the condition of the internal and external common areas
Identify any maintenance or health and safety issues that need attention
Provide recommendations for future project works
Liaise with contractors
Client Account Managers
Manage client finances
Take payments and set up DDs
Pay contractor invoices
Monitor development bank accounts
Assist with any invoice queries
Credit control and debt recovery
Client Team Administrators
Office-based, often the first point of contact for clients
Ensure development information and administration are kept up-to-date
Attend AGMs and take minutes to be circulated
Like the sound of us?
If you’re interested in joining our team in Edinburgh, we’d love to hear from you.
You’ll be working in a friendly and supportive office where your ideas, thoughts and opinions are always welcome and gratefully received. You’ll also be supported to develop your skills and progress your career with a firm focus on your wellbeing throughout.
