Coronavirus Response: CWL Update 24.03.20
As you will appreciate these are unprecedented times and on the basis of direction from government, from Tuesday 24th March 2020 CWL confirm with heavy hearts the immediate suspension of all but routine M&E safety checks and delivery of emergency and essential services to our developments. In cases of emergency both within and out with normal offices hours we ask that our clients in Scotland call us on 0131 447 8191 and for our clients in Northern Ireland it is 02895 609995. For all other queries we ask that you contact your CWL Client Relationship Manager (CRM) in the first instance whose details along with other very helpful information you will find on the CWL client portal or app. Go to www.charleswhite.co.uk and register for access to our client portal and app. CRM contact details can also be found on our website www.charleswhite.co.uk/about-us/team/ by hovering over the image, downloading the virtual business card and clicking on the link.
If routine gardening and/or cleaning services are provided to your development such service provision is on the basis of an annual contract ie a charge for one year. We trust you are supportive and fully understanding of our decision to temporarily suspend these services and as we continue to meet payment commitment of the ongoing contract on your behalf, we have an undertaking from the gardening and cleaning contractors to make up in their own time the additional work they will have to complete at your development when normal services resume. We will shortly be starting the growing season and under current exceptional circumstances we will all need to accept our gardens and common areas will not for the foreseeable future be maintained as we would prefer. We are grateful to you for your understanding in such circumstances.
We will continue to issue documentation and accounts as much as we are able over the coming period, including where applicable insurance renewal documentation for your attention and settlement of account.
From the experience currently shared by the CWL team, our suppliers and contractors and in speaking with our clients, the underlying sentiment shining through is we are all in this together and together we will work through the challenges presented by this terrible virus.