A significant proportion of CWL’s service provision is the maintenance of properties within your Development, to do this we utilise a wide range and scale of contractors and suppliers.
As we move further out of Covid restriction, we are currently finding that the contracting market is experiencing an extremely buoyant period, both on repair and project work.
As a result, longer timescale can be expected for contractors to respond to request, in certain trades this could mean a 4–6-week delay, accompanying this is also an upward trend in contractor prices and delays in material availability.
We are continuing to monitor the situation to ensure works are progressed in a timely manner, however unfortunately this is across the contracting sector and out with the control of CWL. We would thank you for your patience at this time.3rd March 2021
Teams Supporting Success
Following a long period of the Covid-19 pandemic with all the challenges it has presented, as Spring approaches and the vaccine programme is currently being successfully rolled out, we can allow ourselves to dream of better times ahead.
We are no different at Charles White Ltd (CWL) as we look forward to regularly meeting with clients in person rather than via Zoom. Although communication via Zoom can be wearying, it has been an invaluable tool during this period enabling us to keep in touch with our clients electronically on a face-to-face basis. Relationship with our clients matters to us and we continue to build and strengthen client relationships including during the pandemic. At CWL ‘teamness’ is encouraged in all aspects of our working life and particularly in communication with each other and with our clients.
Much is written about what makes good teams. Consultants recommend getting the right mix of role preferences, of personality traits and of competencies. However you define it, success is much more about doing and continuing to do the right thing in whatever your circumstances.
At CWL we embody working as one team, supporting each other in areas of individual expertise and experience. Throughout the pandemic we have been passionate to provide our clients with the best service we can despite the circumstances.
The team providing service comprise a number of differing skills and expertise including our Client Relationship Managers (CRMs) seeking to engage directly with our clients in communication regarding the bespoke management of each development. Our Client Account Managers (CAMs) giving input and support on each development’s financial needs, our Property Inspectors (PIs) with the skills and expertise to routinely inspect and oversee management of development maintenance and repairs. Our Property Surveyors (PSs) providing advice and project management on more complex and/or larger property maintenance projects and Team Assistants (TAs) as the glue within the team providing valuable administration support. Each coming together to provide the best possible service and support to make a difference for our clients, their properties and their finances.
It is as a direct result of the support and respect shown for each other and the consideration for our clients throughout the most difficult of times, that strong relationships continue to be built within CWL and with our Clients.
We are proud of our team and our collective approach in endeavouring to make a difference in the lives of each other and in the lives of every one of our clients.
19th January 2021
In providing service to you, Charles white Ltd is on an ongoing basis monitoring guidelines from government and industry bodies to keep our clients, contractors and colleagues safe. We will continue to monitor and update you if changes to our approach or how our contractors deliver service is required. Thank you for your continued understanding and support in that.21st December 2020
Covid Guidelines Update
The First Minister has announced that mainland Scotland will be in tier 4 lockdown for a period of 3 weeks from Saturday 26th December 2020. Government guidelines set out that although permitted to work on other people’s homes tradesmen should only provide essential goods and services. These are defined as underpinning, sustaining and safeguarding households and while not an exhaustive list include services for the purpose of safety checks, repairs, maintenance and installations. Regular maintenance services such as gardening and/or cleaning will continue. Where indoor work is required the staying safe guidelines will apply to include 2 metre distancing, good ventilation and effective hand and respiratory hygiene where possible.
In order to keep developments as safe and well maintained as is possible, our property inspectors will continue their routine inspections throughout the period. Where practical to do so client meetings will be offered and held online over Zoom or other mutually agreed online platforms.
CWL is committed to partnering with you to manage and maintain your development in what are difficult circumstances for us all. Thank you for your support in that.
Covid Guidelines Update
The Northern Ireland government has announced lockdown restrictions for a period of 6 weeks from Saturday 26th December 2020 with a review after 4 weeks. Government guidelines set out that although permitted to work on other people’s homes tradesmen should only provide essential goods and services. These are defined as underpinning, sustaining and safeguarding households and while not an exhaustive list include services for the purpose of safety checks, repairs, maintenance and installations. Regular maintenance services such as gardening and/or cleaning will continue. Where indoor work is required the staying safe guidelines will apply to include social distancing, good ventilation and effective hand and respiratory hygiene where possible.
In order to keep developments as safe and well maintained as is possible, our team will continue their routine inspections throughout the period. Where practical to do so client meetings will be offered and held online over Zoom or other mutually agreed online platforms.
CWL is committed to partnering with you to manage and maintain your development in what are difficult circumstances for us all. Thank you for your support in that.21st December 2020
Making a Difference in 2020
This time last year no one would have predicted how 2020 would turn out. It’s been a year when we have all been affected to varying degrees by disruption, isolation, anxiety, pain and loss. The global and universal nature of this phenomenon has served to remind us of the equal value of every individual in our vast community of human beings.
As well as being reminded of our inherent value we have also seen just how interconnected we are and thus how interdependent we are on each other. This has been particularly evident as we have seen those physical connections reduce due to the necessary restrictions imposed on our everyday social interactions. Despite the reduction in physical contact as a team we, like so many others, have had to improvise and our experience has been that relationships have actually strengthened.
This strengthening has occurred because we have realised that not only do we desire relational connection we fundamentally need it and circumstances have necessitated a much more intentional approach to ensuring those connections happen. In doing so we have sought to remain others-centred in our approach as we have endeavoured to understand what is right for each other by listening well along with aiming to be generous and kind without looking for personal gain. This approach is equally applicable with our clients where even though the depth of relationships differ the overriding aims of developing trust and understanding remain the same and we have all been incredibly encouraged as we have seen that approach reciprocated by our clients many times over.
This year has undoubtedly been a time to remember how much we need one another and that we operate best in interdependent relationships that allow us to be ourselves and to flourish. As we anticipate 2021 we are extremely grateful for the many opportunities we have to be of service and to develop relationships with our many clients and we commit to doing our best to ensure that our service continues to make a difference.
15th October 2020
Winter is on its way……….
As we enter the winter months, heating systems will be used more heavily. We recommend having your heating systems inspected and serviced by a suitably qualified heating engineer. In doing this, it ensures the system is functioning safely and efficiently.
This is of particular importance for gas heating systems, where a Gas Safe Registered heating Engineer should be used, your engineers registration can be checked at https://www.gassaferegister.co.uk/find-an-engineer/
In the event of a gas escape or activation of a carbon monoxide alarm caused by a faulty gas /fuel burning appliance, the following advice should be followed:
The following symptoms can be attributed to carbon monoxide poisoning, Nausea, Light-headedness, Headaches, Shortness of breath, Dizziness, Sleepiness.
Escape of water forms a significant proportion of common block insurance claims; this is more prevalent more during winter months.
During this period, help reduce the risk by ensuring heating systems are set to provide a level of background heat, or their frost protection set.
If your property is going to be empty for a prolonged period of time, then additional measures would be advisable, including turn off the mains water at the stop cock, arrange for pipe work or storage tanks to be drained down, including any heating system and also advising a neighbour or CWL of how to contact you in an emergency.
Following a number of recent tragic fires, the Scottish Government in February 2019 introduced new measures to improve fire safety in all Scottish homes. All homes in Scotland should have a smoke alarm system which achieves the following requirements, by February 2021:
Where a home does not meet these requirements, action could be enforced by your Local Authority, as your home fails to meet the Tolerable Standard as defined by the Housing (Scotland) Act 1987. This new requirement is designed to protect life, CWL would recommend checking your current smoke detector provision and where required arranging upgrades.
Where a property is marketed for sale, the RICS Home Report is expected to highlight properties where the alarm requirement has not been met, it is also anticipated that insurers will look to establish compliance with this requirement, during policy renewals.
If you are considering upgrades, CRB Electrical one of CWLs regular contractors, is happy to provide advice and upgrade estimates, CRB Electrical can be contacted on 07792343297
Latest Update :
The regulations were due to come into force in February 2021, however, in light of difficulties caused by COVID-19, Scottish Parliament has delayed the implementation of this legislation for a period of 12 months to February 2022. However, installing alarms at the earliest opportunity, will provide improved fire safety in your home.
17th June 2020
Since lockdown CWL’s top priority has been the health & safety of our team, our clients and our contractors. We are also conscious of the ongoing maintenance needs of all developments we manage on behalf of our valued clients. Throughout the period of lockdown we have continued to provide essential services and as government eases restrictions through their phasing programs we will provide you with updates by way of setting expectations.
From Thursday 18th June 2020 we are anticipating government in Scotland announcing among other things the reopening of playgrounds and the implementation of a restart for the construction sector. Our expectations are that where it is safe to do so and in line with public health advice, maintenance contractors will resume not only day to day maintenance services but also resume or commence more significant project works programs. To that end our Client Relationship Manager will in due course provide you with a status update on any project works which have been on hold and/or seek your support and instructions to proceed with new maintenance and repair projects. These to include painting projects and lighting upgrades.
So far as practically possible CWL will re-open the playground within your development from Friday 19th June 2020.
If you are a client of CWL and you haven’t already done so, why not register for free with our client portal which you will find at www.charleswhite.co.uk. The portal will provide you with key contact details and a range of helpful information regarding your development and your account.
We trust you continue to keep safe and well. Please do not hesitate to get in touch with your CWL Client Relationship Manager if you have any queries in regard to the above.
1st April 2020
Coronavirus Update: Playparks
We bring to your attention some important news associated with your development Playpark(s). In light of restrictions imposed by government to the coronavirus situation, we have been in dialogue with our playpark maintenance contractors, who have provided us with the following key information:
Coronavirus Update: Lifts
We bring to your attention some important news associated with the safe use of passenger lifts and other type of lifts in developments managed by Charles White Ltd. We have been in dialogue with and receiving updates from lift companies who in the main are now providing us with the following key information in light of the coronavirus situation:
26th March 2020
It has been brought to our attention that some Clients have today received an email that by all intents and purposes purports to be from Charles White Ltd. The email asks for personal details such as name, address, date of birth, client account number, username and password and bank details.
Please be aware that this communication has NOT been issued by Charles White Ltd and under no circumstances should you respond to it.
Please delete the email immediately should you receive one.