About Us
- About Us
- Management Team profiles
- Managed Development Property Managers
- What Our Customers Say
What Our Customers Say
"(Caroline D) Thank you for all your help. It is unfortunate that my situation changed otherwide we would definately be keeping the flat with yourselves." - Janaury 2012
"(Caroline D) Many thanks for all your help and assistance during my tenure as your tenant." - Janaury 2012
"(Caroline D) I would like to take this opportunity to thank you for all your help and assistance while letting this property." - Janaury 2012
"(Caroline D) Thanks for everything you do regarding the flat. I still feel very much a novice. You ease the way for me!" - Janaury 2012
"(Gavin) I want to take this opportunity to tell you how much I appreciate the services of your apartment. The apartment was very cozy and complete with the basic necessities of a home. I would like to express my sincerest appreciation for all the timely action taken when needed for minor repairs. I would like to thank you sincerely for returning the deposit in full." - December 2011
"(Karen) My family has had a fantastic experience as Charles White tenants. Karen McDonald is always hugely kind, efficient and helpful and has really added value to our time in Edinburgh." - December 2011
"(Gavin) We would like to say that we have had excellent service from both yourself and Charles White Ltd and we have been very happy with the flat. It is not through choice but necessity that we must vacate and move closer to my work." - October 2011
"(Steve) Thank you for your efforts in producing such an inclusive newsletter which appears to highlight the fact that you have been so deligent in attending to all the items relating to the maintenance of the development." - October 2011
"(Steve) We would like to take this opportunity to thank you all at Charles White for the service you have provided over the period of ownership of the property." - October 2011
"(Caroline E) Thank you for your help to date. We have been very impressed and have a lot of confidence in you." - October 2011
"(Caroline E) Thanks for all your help looking after my flat you have been amazing." - September 2011
"(Caroline D) Thanks very much for a year in a fabulous flat." - August 2011
"(Caroline E) I would like to thank you for being a great landlord and always helping us quickly when we had any problems with the flat." - August 2011
"(Gavin) I have often recommended Charles White in passing. A very good service from you all there." - August 2011
"(Gavin) Thank you for your excellent service over the past 3 years, we have very much enjoyed our time at Comely Bank." - July 2011
"(Gavin) Thank you again for an opportunity to stay at Stewart Terrace and for managing the property. It makes quite a difference when agents fix things when they need fixed etc." - July 2011
"(Karen) I would also like to thank you for all your time and help during our time renting this property as this was our first experience of renting and you made it an enjoyable experience. Many Thanks." - July 2011
"(Caroline E) We have found you really helpful throughout the year and its been lovely to have such a friendly service (especially compared to the agency who we had before!)." - July 2011
"(Caroline D) Many thanks for your help over the last 18 months." - July 2011
"(Karen) Just a short note to thank you for the excellent service that I have had from you. For the past 5 years that you have leased out my flat in Edinburgh, I have been impressed with the good work and effort by you. You have been very attentive, friendly, professional and efficient and I would have no hesitation in recommending you to any prospective landlords. Once again, thank you for all your help over the years." - June 2011
"(Vikki) I have been fully satisfied with the services of Charles White and you have always been ready to help me with any problems, very few actually, I have experienced with the flat. I would recommend you and the agency to any Italian who may come and stay in Edinburgh for a while." - June 2011
"(Gavin) We've very much enjoyed staying at the property, and the service we've received from yourself and Charles White has been excellent." - June 2011
"(Vikki) I have been more than happy with the service provided by Charles White and yourself. You were easy to work with, and helped when I asked, but have not been intrusive like some other agencies are. I’d certainly recommend Charles White in the future." - June 2011
"(Vikki) I have been very happy with Charles White, specifically with your work when I moved in. I was glad that the bathroom got new flooring and your quick response to any questions. I really enjoy living in the flat." - June 2011
"(Caroline D) Thanks for all your help with everything - you've been great!" - May 2011
"(Kerry) Thanks for organising the plumber and for organising delivery/collection of furniture...thanks again for your continued assistance!." - May 2011
"(Caroline E) The flat has been lovely and I really appreciate all the work that Charles White has put into it over the past year." - May 2011
"(Vikki) I will be looking to buy somewhere in the next year or so, and we've had such fantastic service from you it would seem sensible to stick with you." - May 2011
"(Gavin) Thank you Gavin. It was a pleasure to rent from Charles White." - May 2011
"(Caroline D) I just wanted to thank you for all your help over the past few months, helping with the day to day management of the flat and easing me into the role of Landlord! I really appreciate the help and advice you have given me." - April 2011
"(Vikki) I have recommended your agency to all of my friends as the entire process of working with you has been great." - April 2011
"(Caroline E) Thank you very much for my time at this flat, I have found Charles White to be very friendly and accommodating." - April 2011
"(Gavin) We have enjoyed living in the property very much and would like to thank you for your management!" - March 2011
"(Mark) Having been letting my properties for some considerable years I have found Mark Hill of Charles White to be completely on the ball and his knowledge of property letting and the housing market is to be admired. Hardly any time goes by before my properties are re-let and tenanted without issue for several years. I would certainly recommend and have done on several occasions, it is nice to get someone who knows the business he is involved with and obviously enjoys the task." - March 2011
"(Kerry) We have very much enjoyed our stay and found the service provided by Charles White and yourself, excellent." - March 2011
"(Caroline E) I must say you have done a most professional job – so thank you again." - March 2011
"(Caroline E) We would like to take this opportunity to thank you for all your assistance over our time in the property." - March 2011
"(Caroline E) We are often telling our friends how pleased we are with Charles White! And we are always very grateful that you are so efficient with sorting out any problems we have with the flat :)" - March 2011
"(Gavin) We would like to thank you again for the friendly, speedy and efficient way you have always dealt with us - we will certainly miss being able to just give you a call when something goes wrong!" - February 2011
"(Caroline E) I must say, we did enjoy using your agency and appreciate your help with everything - thank you." - February 2011
"(Gavin) During 2.5 years with Charles While I have received an excellent service. I always received a response straight away from Gavin. There were things such as the washing machine not working (after a quick phone Gavin arranged a repair which took 2 days!) We also had a small problem with a mouse (it took 3 days!). Excellent service." - February 2011
"(Lettings) May I say how impressive your recent e-mailed newsletter was. I hope that many other clients feel the same." - February 2011
"(Caroline D) Many thanks for your help all these years. I always valued your quick response when problems arose in the flat. If it was not for the fact that we purchased a flat then we would definitely look into renting a flat through you and your company." - January 2011
"(Mark) I would like to take this opportunity to thank you for my time in the property and for assisting in issues that have arisen." - January 2011
"(Mark) Thank you for all your efforts in caring for my property." - January 2011
"(Caroline D) I also wanted to say thank you for all your help, you've been by far the best out of all the agents/agencies I've used in Edinburgh." - January 2011
"(Gavin) We have been very happy in the flat and are grateful for the attentive and speedy manner with which you have dealt with the various issues that have arisen during our time there." - January 2011
"(Kerry) Thanks for your good work in finding us a new tenant." - January 2011
"(Gavin) Many thanks for your assistance over the last year, making my stay in the flat pleasant and problem-free!." - December 2010
"(Caroline E) Thanks for all your help throughout the year you have done a great job." - December 2010
"(Caroline E) We'd like to thank you and Charles White Limited for your help in the past year. We've had a really positive experience renting our first flat as a couple." - November 2010
"(Caroline D) I would just like to say thanks to Caroline Drummond at your Edinburgh Branch who recently helped my daughter and her two friends rent a property in Morningside Road. She was extremely professional, helpful and courteous in her dealings with myself and the girls, for which we are very grateful. We would have no hesitation in recommending your Agency as a pleasure to deal with. Many thanks once again." - August 2010
"(Gavin) I would like to thank you for the service I have been provided with during my time at Dickson Street, any minor issues I have had over the years have been resolved promptly and efficiently and I would not hesitate in recommending Charles White to friends in the future." - August 2010
"(Caroline E) Thank you for the assistance you have provided to us in terms of making our tenancy of the property an enjoyable one." - July 2010
"(Caroline E) We would like to thank you for everything you have helped us with throughout our year at the property. Charles White have always responded immediately to any requests or queries and were especially accommodating leading up to the end of our lease. We would not hesitate to recommend your letting agency to anyone looking for a flat." - July 2010
"(Vikki & Caroline E) I would like to just say thank you to yourself & Caroline for all the help and assistance you have provided me over the past 4 years of my tenancy here and I wish you all the best." - July 2010
"(Gavin) We have always had excellent service from you and would it not be for moving to a different region we would have happily stayed." - June 2010
"(Denise) I just want to inform you that I have on many occasions had to make contact with Denise for many reasons connected to my home or the estate. I want to express that Denise Ridgway has been extremely helpful, polite and very prompt in replying to many concerns I have had." - June 2010
"(Steve) I would also like to thank you for all the work you are obviously putting in to the development.........it makes a big difference you are looking out for things." - June 2010
"(Gavin) Once again we thank you for the excellent services you have provided and state that we would gladly use again and/or recommend your agency without hesitation." - June 2010
"(Gavin) I have been very happy with the service provided by Charles White Ltd, and would like to thank you for your professionalism over the years." - May 2010
"(Gavin) Just two lines to thank you for your assistance during our tenancy. The owners have been wonderful landlords, and Charles White a wonderful agent!!."
"(Kerry) Many thanks to all the staff at Charles White who have made our stay such an easy and stress-free one."
"(Vikki) Everything going well with the flat, thanks. The plumbers came round and fixed the kitchen tap yesterday - just wanted to say they were absolutely great! Spot on time and had the job done quickly with no fuss!"
"(Sarah) I am writing to thank you for all your hard work on behalf of our development, you have always dealt with problems quickly and efficiently and we have appreciated it. Good luck in your new position and I am sure it can only enhance all the other developments that Charles White are responsible for with you leading them."
"(Caroline E) Thanks very much for being a great agent you have always responded promptly and been very helpful."
"(Mark) I would like to thank you for your help in first of all letting the property to me, as I have had an excellent memorable time living there."
"I have been very impressed by the efficiency and friendliness of all the staff at Charles White Ltd (Glasgow) and I thank you for such a pleasant experience. I will definitely be recommending you to all my friends and family."
"(Marie) our current Property Manager is providing the best service we have received......... and is matching the promises made at the time the contract was agreed with yourselves. We are very happy with level of service given."
"Thought I ought to register how impressed I am by Joanna's superintendence of these properties.
She is admirably pro-active. Easily the best care since I acquired my property 12 years ago."
"Colin..............thank you for continuing to provide us with an efficient service."
‘Thanks for this quarter's statements ... great and well presented, much appreciated.’
‘The development is in great shape thanks largely to you and your company's efforts...’
‘We have thoroughly enjoyed our stay and our experiences both in the flat and when dealing with yourself and the company have been very positive.’
‘We would like to take this opportunity to express our sincere thanks to you for all your support and understanding over the past year. We really have been impressed by your friendly and personalised service and speedy response to our queries’
‘I also wish to thank you for your administration of the property over the years. You have always been most helpful in all matters.’
‘We feel confident in recommending your company to anyone in the future. Thank you for all your professionalism in all our transactions.’’
‘You have looked after us very well over the last four years!’
‘It has been a pleasure to rent from you. I don’t think I’ll ever rent from a private landlord again.’
‘May I take this opportunity of thanking you for the excellent service that we have received over the many years that Charles White has been our agent, and assure you that we will be placing the property back in your management when my brother-in-law has moved out.’
‘We have been impressed by the efficient approach of the project manager. Follow up of matters reported as requiring attention has been prompt. I certainly consider the property management service which is being provided through this professional approach of a very high order and much appreciated.’
‘Thank you for your quick reply and the information. We have truly appreciated your attentiveness and professionalism throughout our interactions';