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Online Customer Survey

At Charles White we try very hard to ensure our clients receive the very best range of services and customer care. We are always looking for ways to improve our already high standards and you can help us by taking a moment to complete this questionnaire and give us your comments and suggestions.

Prize Draw

Thank you for your time in completing this questionnaire. Please add your details below if you wish to be entered into our free prize draw for a wonderful treatment day for 2 people at Stobo Castle in Peebles.

If you would like to receive our quarterly e-newsletter please add your email address here:

Are you happy to attend marketing focus groups to help Charles White attain further information on our services? 

Name:
Email Address:
Address:
Contact Tel No:

Customer Information

Male/ Female: 
Age:      
Employment:    
Married:    
No of Children Under 16:

Charles White Service

Please rate the questions below by selecting the relative number or statement where appropriate.

Your initial contact with Charles White Ltd.     
Charles White’s range of services.     
Charles White’s written communication.     
Charles White’s customer service overall.     

5 point scale : 5 = Excellent, 4 = Good, 3 = Average, 2 = Fair, 1 = Poor, N/A = Not Applicable

Additional Services

Internet

Where do you access the internet from?   
How often do you access the internet?  
Do You Have Access to a Printer? 
Do you make online purchases? 
If yes what types of purchases do you make online?
If no, please state why:
If no, what could persuade you to purchase online?
What areas of the Charles White website have you visited?
Have you accessed the customer offers area? 
Would you make a purchase through a Charles White partner? 
If no please state why: